Overview
Performs a variety of duties to support administration of the assigned department(s).
Reports to: Director – Rehab Services
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
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Distributes and explains forms, documents, and educational handouts to patients or family members.
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Meets with patient or patient’s caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
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Communicates with admitting physician’s office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
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Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
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Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
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Maintains an acceptable registration error ratio & collection goal.
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Composes, types, and transcribes correspondence, forms, reports, presentation materials and other written communications.
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Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate.
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Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements.
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Maintains assigned calendar(s).
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Maintains files and office equipment.
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Orders and stocks supplies.
*Minimum Education*
High school diploma or equivalent – Required
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*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
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*Minimum Work Experience*
One year hospital or physician office experience with emphasis on medical insurance and collections/accounts receivable – Required.
Experience in Outpatient setting – Preferred
**Job:** **Administration/Clerical*
**Organization:** **
**Title:** *Patient Services Rep-Rehab PRN*
**Location:** *Tennessee-Gallatin*
**Requisition ID:** *7457-12581*
