Overview
Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to Radiation Oncology.
Reports to: Office Manager
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Drag Edit Delete
Distributes and explains forms, documents, and educational handouts to patients or family members.
Drag Edit Delete
Meets with patient or patient’s caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Drag Edit Delete
Communicates with admitting physician’s office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Drag Edit Delete
Maintains an acceptable registration error rate & collections goal.
Drag Edit Delete
Schedules patients for follow-up appointments after completion of radiation treatments
Drag Edit Delete
Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate
Drag Edit Delete
Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.
Drag Edit Delete
Trained to serve as back up to the Operations Facilitator.
*Minimum Education*
High school diploma or equivalent – Required
Drag Edit Delete
*Minimum Education*
Two years college or medical office specialist education – Preferred
Drag Edit Delete
*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
Drag Edit Delete
*Minimum Work Experience*
Minimum six (6) months medical office/hospital business experience in insurance billing procedures – Required.
**Job:** **Administration/Clerical*
**Organization:** **
**Title:** *Patient Services Coordinator- Carpenter Cancer Center*
**Location:** *Tennessee-Gallatin*
**Requisition ID:** *7457-12386*
